Returns + Exchanges

We want you to love every Tulave purchase! If you’re not completely satisfied, we’re here to help with a hassle-free return and exchange process.

Returns

Eligibility for Returns

Items must be unworn, unused, and in original condition with all tags and packaging intact.
Returns must be initiated within 30 days of receiving your order.
Final sale items and gift cards are not eligible for return.

How to Start a Return

Contact Us: Reach out to our Customer Service team at [info@tulave.com].
Ship Your Item: After receiving return instructions, ship the item back to us. You are responsible for return shipping costs unless the item was damaged or incorrect.
Receive Your Refund: Once we’ve received and inspected the item, we’ll issue a refund to your original payment method. Please allow 5-7 business days for processing.

Exchanges

Eligibility for Exchanges

We offer exchanges for different sizes or colors of the same item if available.
Exchanges must be initiated within 30 days of receiving your order.

How to Request an Exchange

Contact Us: Let us know you’d like an exchange and which item you’d like in return.
Return the Original Item: Send back the original item in unworn, original condition. We’ll provide instructions on how to return it.
Receive Your Exchange: Once we receive the original item, we’ll ship the exchange at no additional cost.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we’ll arrange a return or replacement at no cost to you.

Additional Information

Processing Times: Please allow 5-7 business days for returns and exchanges to be processed.
Refunds: Refunds will be credited to your original form of payment.
Shipping Fees: Original shipping fees are non-refundable unless your return is due to a damaged or incorrect item.

If you have any questions, feel free to reach out to our Customer Service team at [insert contact email or link to contact form]. We’re here to help!