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1. Shipping Options & Delivery Times
We offer a variety of shipping options to accommodate your needs:
- Standard Shipping: [Insert estimated delivery timeframe, e.g., 5-7 business days]
- Expedited Shipping: [Insert estimated delivery timeframe, e.g., 2-4 business days]
- Overnight Shipping: Available in select areas, with delivery on the next business day if the order is placed before [Insert cut-off time, e.g., 12:00 PM].
Please note that delivery times are estimates and may vary depending on your location and any unexpected delays.
2. Shipping Rates
Shipping rates are calculated based on your chosen shipping method and the delivery destination. You will see the shipping cost at checkout before placing your order.
Free Shipping: We offer free standard shipping on orders over [Insert qualifying amount, e.g., $100].
3. Order Processing Times
- Orders are typically processed within [Insert time, e.g., 1-2 business days] after payment confirmation.
- Processing times may be longer during peak seasons or sales events.
- Orders placed on weekends or holidays will be processed on the next business day.
4. International Shipping
We currently [do/do not] offer international shipping. If we do, please note that:
- Delivery Times: Delivery times for international orders may vary depending on customs processing.
- Customs and Duties: International orders may be subject to customs duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the recipient.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress. Please allow [Insert time, e.g., 24-48 hours] for tracking updates to appear.
6. Undelivered or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the carrier to resolve any issues and update you accordingly.
7. Address Changes
Please ensure that your shipping address is accurate when placing your order. If you need to make changes, contact us as soon as possible. We cannot guarantee changes once the order has been shipped.
8. Contact Us
For any questions or assistance with shipping, please contact us at:
Email: [info@tulave.com]
Address: [329 Howe St PMB 2230 Vancouver, BC V6C 3N2]